Terms & Conditions

Terms & conditions of Service

• Please enable the camera on your computer during the lesson. This helps the instructor check for understanding.

• Lessons may be rescheduled if notified 6 hours in advance without charge. Requests to change the lesson time made within the 6 hour limit will not be granted and the lesson will be charged at normal rate.

• If an instructor reschedules or misses a lesson due to an emergency, the student will be refunded for that lesson.
• Instructors will wait 15 minutes past the agreed upon time for a student to arrive online. After that time, the student is considered a no-show and will not be refunded for the missed class.
• If an instructor is more than 15 minutes late to an agreed upon meeting, the student may ask to reschedule or get a refund for the missed lesson.
• Conversation practice lessons require a minimum of 2 lessons per week at the reduced rate.

• Caroline’s English Lessons will generally communicate with students through email. Students are responsible for checking their email, logging onto the lesson platforms and communicating with the instructor.

• Caroline’s English Lessons respects your privacy. Your information will not be shared with anyone without your permission.
• If respectful behavior is not displayed, the instructor has the right to discontinue the lesson.
• All packages are to be paid in full by Bank Transfer prior to the lessons.